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Basil's Sub Reviews & Details

Basil's Sub

Basil's Sub is rated 3 stars

296 Pemberton Avenue
North Vancouver

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Basil's Sub is located at 296 Pemberton Avenue in North Vancouver . Three fyoodies have rated Basil's Sub 3 out of 5 stars. Call for takeout.

  • Service:Takeout
  • On The Menu:Sub and Sandwiches
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Basil's Sub Reviews, North Vancouver

Reviewed on:

Basil's Sub

I had two Steal the Deal coupons for catering for 10 with sandwiches and salad or soup. I really wish I hadn't bought them.

I called Basil's Subs over a month in advance to arrange pickup. The restaurant itself would not take my information and told me to call the owner, Sunny (sp?). I called the owner, but the voicemail on his phone was full. I called the restaurant back and left a message. He never called me. A week later I called the restaurant again. They told me I had to call back the next day to speak with the new manager who was alternating between the two locations Sunny owns. Fine. I called back the next day, but the manager I spoke to was very difficult to understand, and she did not seem to understand me. I was never offered the soup option, and was told that if I wanted 20 side salads I had to bring in my own bowl in advance. (Seriously??!!) I declined to do so.

I didn't hear from Basil's Subs again until the day before pickup, when I was contacted by a different person who could not understand me at all - who seemed rather confused when I asked "what else is on the sandwiches besides meat?" (It took quite a bit of re-wording to get my question understood.) At this point, I was really sceptical.

When I showed up to pick up the sandwiches, the salad had been put in a giant plastic lid, and there were only 4 tiny containers of salad dressing for 20 people. More appallingly, I was charged $35.76 in tax, which they were charging on the full value of the coupons, not the promotional value I'd actually paid for the coupons. This is completely in contravention of Canada Revenue GST/HST Policy No. P-202 - example 7, which specifically shows that restaurants should only be collecting tax on promotional value paid. So I protested the charge, and asked to speak to the owner, Sunny. Sunny told me VERY RUDELY via telephone, that if I had a problem I had to leave the sandwiches and take it up with Steal the Deal (who I have just now found out are no longer in business). He obviously did not care who I was or what I had to say. I had no choice but to pay the overcharge of tax because I had guests arriving in half an hour. I did it under extreme protest and advised Sunny that I would be reporting Basil's Subs. He told me to go right ahead and pretty much hung up on me.

To add insult to injury, the sandwich I ate had a giant heel of tomato and a tough end of beef, which I had to wrestle with to eat.

Overall, I would not recommend this restaurant at all - either the location at 125 West 3rd Street, or the location at 296 Pemberton Avenue. They are both owned by the same man. As an operation, it is exceedingly unprofessional. The sandwiches are okay, but so are Bread Garden's - and they are MUCH BETTER at catering. I won't be going back to Basil's Subs ever again.

Order: Catering for 20 - chicken, beef & pork sandwiches

Reviewed on:

Basil's Sub

Yum just had the steak sandwich it was delicious!!!!


Reviewed on:

Basil's Sub

They have the best BBQ pulled pork and roast beef sandwiches , they slow roast their meat and serve it on fresh ciabatta bread very nice place , they have takeout


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